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Frequently Asked Questions

Installation/Licensing:

  1. What are the minimum system requirements to run a 20smackers workbook?
  2. How do I install a 20smackers workbook?
  3. Must I enable macros? What happens if I do not enable macros?
  4. Can I rename my document?
  5. Can I copy my document to another folder and rename it?
  6. Can I email it to someone else?

Technical:

  1. Are the 20smackers workbooks available in other languages?
  2. Can I password protect (or password and share) my workbook?
  3. Will the 20smackers workbooks work on other platforms (OpenOffice, StarOffice, or Corel Office)

Support:

  1. I am getting an error not identified in this FAQ page. What should I do?

Worksheets:

  1. Can I rename worksheets (tabs) within my workbook?
  2. Can I save the data into a new workbook?
  3. Can I change the color scheme?
  4. Can I change the header and footers?
  5. Are there any row/column limitations?
  6. I do not see the row and column numbers/letters.
  7. How do I print a 20smackers worksheet or workbook?

Errors:

  1. I am getting a "Disconnect from Object" Error

Printing:

  1. How can I print all the worksheets within a workbook?
  2. How can I print some (but not all) of the worksheets within a workbook?

PayPal:

  1. What is PayPal?
  2. How does PayPal work?
  3. If I do not have an account, do I have to sign up?
  4. When I sign up, what kind of information do I have to give PayPal?
  5. How much information does PayPal give 20smackers?
  6. When I sign up for a PayPal account, are there any fees? Or is it truly free?
  7. If I already have a PayPal account, do I have to sign up for a new one?
  8. When I sign up for a PayPal account, am I going to get spam mail?
  9. What account should I sign up for, a "Business Account" or a "Premier Account"?

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Answers

Installation/Licensing:

Q: What are the minimum system requirements to run a 20smackers workbook?
A: Same as Microsoft Excel.

Q: How do I install a 20smackers workbook?
A: An install executable file is downloaded for the user to run and follow the directions. It is a standard InstallShield executable.

Q: Must I enable macros? What happens if I do not enable macros?
A: Yes, otherwise the user will lose functionality.

Q: Can I rename my document?
A: Yes, but it will only be functional on machines that have a license for that particular workbook version.

Q: Can I copy my document to another folder and rename it?
A: Yes, but it will only be functional on machines that have a license for that particular workbook version.

Q: Can I email it to someone else?
A: Yes, but it will only be functional on machines that have a license for that particular workbook version.

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Technical:

Q: Are the 20smackers workbooks available in other languages?
A: Not yet.

Q: Can I password protect (or password and share) my workbook?
A: At this time, we do not support password protect (or password and share) workbooks. You may encounter errors if these features are used.

Q: Will the 20smackers workbooks work on other platforms (OpenOffice, StarOffice, or Corel Office)
A: It is possible; however 20smackers has only tested the workbooks in Microsoft Excel versions at this time.

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Support

Q: I am getting an error not identified in this FAQ page. What should I do?
A: Email us at support@20smackers.com

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Worksheets:

Q: Can I rename worksheets (tab) within my workbook?
A: No, you may experience errors if you do (the workbook will not prevent you from doing this).

Q: Can I save the data into a new workbook?
A: Yes, users can copy specific data from within a 20smackers workbook into a separate workbook, however, functionality does not transfer. To save the data and maintain the functionality, simply save the entire workbook under a different name.

Q: Can I change the color scheme?
A: Yes, but only for pull down values.

Q: Can I change the header and footers?
A: No, this is currently not allowed.

Q: Are there any row/column limitations?
A: Yes, the Microsoft Excel limitations are 65,000 rows and 255 columns.

Q: I do not see the row and column numbers/letters.
A: Yes, they have been hidden within the workbook to clean up the display and maximize viewing space.

Q: How do I print a 20smackers worksheet or workbook?
A: Users can utilize the Microsoft Excel Printing functionality which allows the user to print the entire workbook at one time.

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Errors:

Q: I am getting a “Disconnect from Object” Error.
A: Microsoft has identified this as a possible random error in versions prior to Microsoft Excel 2002.

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Printing:

Q: How can I print all the worksheets within a workbook?
A: Users can utilize the Microsoft Excel Printing functionality which allows the user to print the entire workbook at one time.

Q: How can I print some (but not all) of the worksheets within a workbook?
A: Users can utilize the Microsoft Excel Printing functionality which allows the user to print the one worksheet at a time.

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PayPal:

Q: What is PayPal?
A: PayPal provides our shopping cart facilities. It is, among many things, a Credit Card Merchant who has processed over $6 billion as of March 2002 and is used by more than 3,000,000 businesses worldwide. The service is secure and has fraud protection. 20smackers will never see your credit card details.

Q: How does PayPal work?
A: When you are ready to purchase, PayPal will ask you to log in. If you already have a PayPal account, simply login and follow the on-line purchase instructions. If you do not have a PayPal account, follow the online instructions to create one and then complete the on-line purchase.

Q: If I do not have an account, do I have to sign up?
A: Yes, but it is simple, safe, and FREE.

Q: When I sign up, what kind of information do I have to give PayPal?
A: When you sign up you will need to provide:

Credit Card Information:

    • Name
    • Card Type - Number - Expiration Date
    • Address/State/Zip
    • Telephone
    • Email Address (which will be your User-Name)
    • A Password for your Email Address

For further information about the information collected by PayPal, go to the PayPal Privacy section of the PayPal website.

Q: How much information does PayPal give 20smackers?
A: To confirm the sale, PayPal will send 20smackers your Name, Billing Address, and Email Address. The rest will remain undisclosed for your security.

Q: When I sign up for a PayPal account, are there any fees? Or is it really FREE?
A: Really FREE. Sending money through PayPal is always FREE. There are no transaction fees, service charges, or monthly fees.

Q: If I already have a PayPal account, do I have to sign up for a new one?
A: No.

Q: When I sign up for a PayPal account, am I going to get spam mail?
A: No, PayPal only sends emails after transactions or account changes are made.

Q: What account should I sign up for, a "Business Account" or a "Premier Account"?
A: Most users are going to want to sign up for the "Personal Account". If you would like more information about which account to choose, please visit Personal vs. Premier and Business Accounts.

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